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Privacy Policy

Welcome to our website www.aqualava.net, we invite you and explain the terms of our privacy policy before providing us with your personal data on it.

Notice for minors

Individuals over 14 years of age may register on www.aqualava.net as users without prior consent from their parents or guardian. For minors under 14 years of age, parental or guardian consent is required for the processing of their personal data. Under no circumstances will information relating to the professional, economic situation or privacy of other family members be taken from the minor without their consent. If you are under 14 years of age and have accessed our website without prior notice to your parents, you should not register as a user.

Privacy and rights respected on www.aqualava.net

Our company is characterized by respect and due care for the personal data of our users/clients. As a user, you should know that your rights are guaranteed.

Our principles regarding your privacy are as follows:

  • We do not ask for personal information unless it is necessary to provide you with our services.
  • We do not share personal information of our users with anyone, except to comply with the law or if we have their express authorization.
  • We do not use their personal data for a purpose other than that expressed in this privacy policy.

Notice about our Privacy Policy: it may change in response to legislative or self-regulatory requirements, so it is advisable for users to visit and review it periodically. It will be applicable in case users decide to fill out any form from any of our contact forms where personal data is collected.

www.aqualava.net has adapted this website in accordance with the requirements of Organic Law 3/2018 on Protection of Personal Data and Guarantee of Digital Rights (hereinafter LOPDGDD) and other applicable regulations, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (hereinafter GDPR), as well as with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter LSSICE).

Data controller

  • Identity of the Controller: Relaxia Resorts, S.L.U.
  • Tax ID: B-35033687
  • Address: C/ Francisco Gourié No. 107 4th Floor, Las Palmas de Gran Canaria, Postal Code 35002
  • Email: info@relaxia.net
  • Activity: Construction of all kinds of works

For the purposes of the General Data Protection Regulation 2016/679 of April 27, 2016, the personal data you provide through the website forms will receive the data processing “web”. To process our users’ data, we employ all technical and organizational security measures provided in current legislation.

Principles applied to your personal information

When we process your personal data, we will employ the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons, these being:

  • Principle of lawfulness, fairness and transparency.
  • Principle of data minimization.
  • Principle of storage limitation.
  • Principle of integrity and confidentiality.

How we obtained your personal data on our website

The personal data we process on www.aqualava.net comes from:

  • Contact form

Rights

The data subject may exercise the following rights:

  • Right to request Access to their personal data, and obtain information about whether we are processing personal data concerning them or not.
  • Right to request Rectification of their inaccurate data, or where appropriate, request their Deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Right to request Limitation of Processing of their Data, in which case we will only keep them for the exercise or defense of claims.
  • Right to request Opposition to Processing of their Data, in certain circumstances and based on reasons related to their particular situation.
  • Right to Data Portability.
  • Right to Withdraw Consent given, without such withdrawal affecting the lawfulness of previous processing based on said consent.
  • Right to complain to a Control Authority and to effective judicial protection.

Purpose of processing

When a user connects to our website to, for example, send an email to the owner, make a contract or request a service, they are providing personal information for which www.aqualava.net is responsible. Such information may include personal data such as IP address, physical address, name, email address, telephone number and other information. By providing such information, the user gives their consent for their information to be collected, used, managed and stored by www.aqualava.net, as only described and detailed in the Legal Notice and in this Privacy Policy.

On www.aqualava.net, there is a data collection system where we process the information provided by interested parties for the following purpose:

  • Contact form: We request the following personal data: name, email, subject and message. To respond to the requirements of www.aqualava.net users, we use this data to respond to requests and answer questions, complaints, comments, among others, that may arise regarding the information included on the website, services provided through the website, processing of personal data, issues related to legal texts included on the website, as well as any other queries they may have that are not subject to contracting conditions.

Other purposes for which we process your personal data are:

  • To ensure compliance with terms of use and applicable law. This may include developing tools and algorithms that help our website ensure the confidentiality of personal data collected.
  • Support and improvement of services offered by our website.
  • Other non-identifying data obtained through cookies downloaded to the user’s computer when browsing our website, detailed in our Cookie Policy.
  • Social media management. www.aqualava.net may be present on social networks. The processing of data of people who become followers on the social networks of www.aqualava.net’s official pages will be governed by this section, as well as by the terms of use, privacy policy and access regulations belonging to the relevant social network in each case and previously accepted by the www.aqualava.net user.

Data processing legitimacy

The legal basis for processing your data is consent. Therefore, to contact us or make comments on our website, consent and acceptance of this privacy policy is required.

Data categories

  • Identifying data: name and email.
  • Data retention criteria: will be kept for a maximum period of 5 years, unless the data subject has authorized the sending of informational communications, in which case they will be kept indefinitely until the data subject requests their deletion.

Data recipients

To provide services strictly necessary for business development, www.aqualava.net shares data with the following providers under their respective privacy conditions:

  • Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help www.aqualava.net analyze user website usage.

When browsing www.aqualava.net, non-identifiable data may be collected, such as IP addresses, geographic location (approximately), a record of how our services are used, as well as other data that cannot be used for user identification.

Data secrecy and security

www.aqualava.net commits to the use and processing of data including personal data of users, with due respect for confidentiality and to use them according to their purpose, and commits to comply with its obligation to keep them and adapt all measures to avoid alteration, loss, processing or unauthorized access.

The user declares to have been informed of the conditions on protection of personal data, accepting and giving their consent to their processing by Relaxia Resorts, S.L.U., in the manner and for the purposes indicated in this privacy policy.

Contact

For questions about this privacy policy or your rights: